Frequently Asked Questions
Everything you need to know about our authentic Korean spices and pantry staples.
How do you ensure the freshness of your spices?
We source our Gochugaru and other spices directly from premium farms in South Korea. All products are vacuum-sealed and stored in climate-controlled environments to preserve their heat, color, and aroma until they reach your kitchen.
What is the shelf life of Gochujang and other fermented pastes?
Most of our fermented pastes have a shelf life of 12 to 24 months. Once opened, we recommend keeping them refrigerated to maintain their flavor profile and prevent oxidation.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products suitable for vegans?
Many of our products are naturally vegan, including our premium Gochugaru. However, some traditional Gochujang brands may contain small amounts of honey or anchovy extract. Please check the specific ingredient list on each product page.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. If your order arrives damaged or if you receive the wrong item, please contact us within 7 days for a full refund or replacement.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your shipment's progress in real-time.